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Help Center

FAQ's

FAQ's

Answers to frequently asked questions

Capacity Auction

What happens if we can’t deliver our Capacity Auction commitment?

Who can participate in the Capacity Auction (Demand Response) Program?

The IESO's ICI Program

What is my Peak Demand Factor or PDF?

Submetering

What is Submetering?

eTrack ™

What happens if the pulse counter is installed more than 300 meters far from gateway?

What should I do if connections are loose?

What if the battery of the pulse counter dies?

How can I be sure the sensors are connected to the Gateway?

What is LoRa Technology?

How many devices can one single Gateway support?

How can we connect the gateway to BAS/BMS?

What can I do if my device stops working?

How can I download my energy data?

How far away can devices be from the Gateway?

How often is the energy data updated?

Can I use my own Energy Management System instead of Edgecom Energy's portal?

Is there a mobile app?

What should I do if the cellular signal is weak?

What is the range of frequency that LoRa sensors support?

How do I set up my pulse counter to measure kVar?

What are kW and kVAR?

What does a kVAR unit do?

Why do I need KYZ Output in my facility?

What if I don't have KYZ output available on my utility meter?

What is a Pulse Counter?

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